Help Center

Check that the email is entered correctly and that the password meets current requirements. If login fails, avoid repeatedly guessing credentials or sharing OTPs. Use the supported recovery flow and confirm you are on the genuine ConnectLove site.

New accounts must complete required onboarding and age eligibility steps before accessing the full member experience. Suspended, deactivated, or verification-pending accounts may have limited access.

Profile information can be edited from the profile area, subject to any verification lock or safety restriction. Discovery results depend on available profiles, age and distance settings, Interested In, goals, interests, location, account eligibility, and prior actions.

A like does not always create a match. Messaging generally requires mutual interest. If results are empty, broaden one filter at a time and confirm the profile, location permission, and account status are complete.

If a conversation is unwanted, stop replying and use block or report where appropriate. Include relevant context when reporting, but do not provoke the person or continue an unsafe interaction merely to collect evidence.

ConnectLove is not an emergency service. If someone is in immediate danger, contact local emergency services or law enforcement. Safety support can review platform accounts and activity but cannot provide emergency response.

Before paying, verify the plan, price, currency, billing period, and renewal terms shown during checkout. Keep the transaction reference. A pending or failed payment may delay activation even when a bank notification appears.

For duplicate charges, missing activation, cancellation, or refund review, use Contact Us with Billing as the problem type. Never include a full card number, CVV, UPI PIN, OTP, or online banking password.

Many privacy and notification settings are self-service. For access, correction, deletion, consent, or grievance requests that are not available in Settings, use Privacy Request as the problem type and contact us from the account-linked email where possible.

Response times vary with severity, verification needs, investigation complexity, payment provider coordination, and request volume. Automated acknowledgements do not mean a case has been fully reviewed. Avoid opening repeated tickets for the same issue because that can slow investigation.